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The Procedure

Site Survey

One of our arboricultural consultants will visit you to discuss your needs and requirements.

From there they will recommend a course of action, which takes into account:

• The type of trees and their specific requirements.
• The health of the trees.
• Any restrictions that should be considered, (e.g. light, aspect and size of the trees).
• The position of the trees in relation to drains, houses etc.
• Any safety factors.

The Quotation

Closely followed by the consultation you will then receive a free no obligation quote with a detailed specification of the work we recommend. Our price will reflect value for money for professional work.

Your Acceptance

Acceptance of a quotation can be made by either telephone, email or by post. This can be done quickly and efficiently by stating the individual quotation reference number.

As soon as we have received your acceptance, we can carry out an enquiry with your local authority, to check whether any Tree Preservation or Conservation Orders exist. We will then book the accepted work to be done at a time that best suits you.

The Work

On the date agreed for work to commence, our teams will arrive at a time which can be specified by you if necessary. If they are delayed for any reason they will telephone to inform you. All our employees are skilled, courteous professionals, who have a genuine interest in the preservation and future of trees. Leading each team is a foreman. It is his responsibility to liaise closely with you whilst the works are carried out, ensuring that everything is completed correctly and to your satisfaction.

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For our domestic clients we offer a personalised service. From point of contact our fully qualified staff ensure your requirements are met in full and that all expectations are exceeded.

We can inspect your trees at a time that suits you. Our arboricultural specialist will arrive at the specified time to perform an inspection of the tree and provide you with FREE professional advice for the correct management of the tree in accordance with BS3998.

The arboricultural specialist will be able to give you advice on the laws regarding high hedges, wildlife and Tree Preservation Orders (TPO’s). They will also have an extensive knowledge of pests, diseases and fungal infections. Where necessary planning applications will be dealt with on your behalf and consultations with neighbours when applicable.

Our team always aim:

• To contact you on arrival and discuss the work with you.
• To move any breakables or any other items to a position of safety.
• To carry out works as detailed in the written specification.
• To take care of surrounding areas/features.
• To ensure debris is removed and the site is left clean and tidy.
• To check with you that you are completely satisfied before leaving the site.

Stump grinding may be carried out the following day. Our invoice will be sent following satisfactory completion of the works.

Customer Satisfaction

Customer Satisfaction is recorded with a survey so we can monitor our services and allows us to see how we can improve the service further.

We hope you use our service year after year and that you will recommend us to friends and neighbours.

If at any time you have queries or concerns, our office staff will be happy to assist. If for any reason you feel that our service does not meet acceptable standards, we would like to know so that we can improve.

Peace of Mind

For total peace of mind, we are an Approved Contractor of the Arboricultural Association. In order to remain on their Approved Contractor List we have to adopt best working practice and keep abreast of new developments in working methods. In addition, the Arboricultural Association will independently assess any concerns you may have about our service.

The Arboricultural Association is an organisation concerned with raising the standards of tree care in Britain.